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Shipping Policy

Overview

At The Green Perennialist, we aim to deliver your plants, seeds, and resources safely, sustainably, and on time. This policy explains how we package, ship, and deliver orders placed through our online shop.

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Where We Deliver

We currently deliver to:

  • By courier to Mainland UK only, unless by prior arrangement. Please contact us if you require non mainland delivery.

  • By arrangement to areas within 20 miles of our location

We do not ship live plants internationally.

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Processing Times

For plants & perennial stock orders are usually dispatched within 3–7 working days, depending on:

  • Seasonal availability

  • Weather conditions

  • Plant readiness (we avoid shipping during extreme heat or frost)

There may be times of year when significant delays occur in shipping due to the size/hardiness of plants. You will advised of a likely delivery window after your order has been placed. Contact us directly for information in advance. 

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Seeds, Tools & Non‑Perishable Items

Dispatched within 2–5 working days, depending on availability.

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Digital Products

Delivered instantly via email or download link.

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Packaging

We use low‑waste, recyclable or compostable packaging wherever possible. Plant orders may include:

  • Recycled paper sleeves or other pre-used cardboard products.

  • Compostable pots

  • Minimal plastic (only where essential for plant health during transit)

Our packaging choices reflect our commitment to regenerative, low‑impact growing, but are dependent on availability.

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Delivery Methods

Courier Delivery

Most orders are shipped via trusted UK couriers. You will receive a dispatch confirmation once your order is on its way.

Local Delivery (Gwynedd & Môn)

Where possible, we offer local delivery routes to reduce carbon impact. Delivery days may vary depending on season and route planning.

Click & Collect

If available, collection details will be shown at checkout.

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Delivery Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Delivery location

  • Whether the order contains live plants

Local delivery rates may differ from courier rates.

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Live Plant Deliveries

Plants are living products and may experience minor cosmetic damage during transit (e.g., slight leaf bruising). This is normal and not considered a fault.

We take great care to ensure plants arrive healthy, but if your plant arrives in poor condition, please see our Refund & Returns Policy.

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Missed Deliveries & Incorrect Addresses

If a delivery attempt fails due to an incorrect address or no safe place to leave the parcel:

  • The courier may attempt redelivery

  • Additional charges may apply

  • We cannot refund orders returned to us due to incorrect address details

Please double‑check your address at checkout and provide additional details (such as WhatThreeWords, or identifiable context for non-standard addresses).

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Delays

Delays may occur due to:

  • Weather conditions

  • Courier backlogs

  • Seasonal stock pressures

  • Supply chain issues

  • Other unforeseen issues (we live in a very changeable world!)

We will always keep you updated if your order is affected.

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Lost Parcels

If your order does not arrive:

  • Contact us within 7 days of the expected delivery date

  • We will investigate with the courier

  • A replacement or refund will be issued if the parcel is confirmed lost

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Workshops & Events

Workshop bookings do not involve physical shipping. Joining instructions are sent via email.

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Contact Us

For questions about shipping or delivery, please contact:

The Green Perennialist Email: [insert email], or via the contact form at the bottom of this page. Please include your order number in all correspondence. 

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