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Refund Policy

Overview

At The Green Perennialist, we pride ourselves on delivering products that have been grown with care and attention. However, we're not perfect and if something isn’t right with your order, we’ll do our best to put it right. This policy explains how refunds, returns, and exchanges work for purchases made through our online shop.

 

Your Right to Cancel (UK Consumer Contracts Regulations)

You have the legal right to cancel your order within 14 days of receiving your items. To cancel, please contact us in writing (email is fine) within this 14‑day period.

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Items Eligible for Refund

To qualify for a refund, items must be:

  • Unused

  • In their original packaging (if appropriate)

  • In a resellable condition

  • Returned within 14 days of notifying us

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Items not eligible for return

Because of the nature of our products, some items cannot be returned:

  • Live plants, bare‑root stock, seedlings, or perishable goods

  • Custom orders (e.g., bespoke plant bundles, site‑specific planting plans)

  • Digital downloads once accessed

  • Workshops or events if cancelled within 48 hours of the start time

  • Items marked “final sale”

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Returning Your Item

Once your return is approved, we will send instructions on how to return the item.

Unless the item is faulty or incorrect:

  • You are responsible for return postage

  • Please use a trackable service

  • We cannot refund items lost in transit whilst being returned to us

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Refunds

Once your return is received and inspected, we will process your refund within 7 working days.

Refunds are issued to the original payment method.

Please note:

  • Delivery charges are non‑refundable unless the item was faulty or incorrect

  • Online shop credit is available on request

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Exchanges

We are happy to offer an exchange for eligible items. If the replacement item has a different price, we will adjust the payment accordingly.

Live plants can only be exchanged if they arrive damaged or in poor condition (see Section 7).

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Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or not as described:

  • Contact us within 48 hours of delivery

  • Include clear photos of the issue

  • We will arrange a replacement or full refund, including postage

Please note, for live plants: minor cosmetic imperfections (e.g., slight leaf damage, natural variation) are normal and not considered faults.

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Non‑Delivery

If your order does not arrive:

  • Contact us within 7 days of the expected delivery date

  • We will investigate with the courier

  • A replacement or refund will be issued if the parcel is confirmed lost

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Workshops, Courses & Events

For workshops or events run by The Green Perennialist:

  • Full refunds are available up to 7 days before the event

  • 50% refunds are available up to 48 hours before the event

  • No refunds are available within 48 hours of the event start time

  • If we cancel an event, you will receive a full refund or the option to transfer to another date

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Contact Us

For returns, refunds, or questions, please contact:

The Green Perennialist Email. Please include your order number in all correspondence.

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